Kayako LiveResponse

Kayako Infotech Ltd. ❘ Commercial
out of 3 votes

Streamline Customer Support with Kayako LiveResponse

Minh Ong

01/28/2025

Kayako LiveResponse enhances customer engagement through real-time chat and support functionality, making it easier for businesses to resolve issues efficiently.

Kayako LiveResponse is a web-based live chat software that was created and is currently being maintained by Kayako Infotech Ltd. It allows businesses to have real-time conversations with their customers through their websites.

The software's interface is user-friendly, with simple navigation and an intuitive design. It offers a variety of features that allow businesses to customize their chat settings, such as adding a company logo and customizing the chat window's appearance.

One of the most useful features of Kayako LiveResponse is its ability to track visitors to a website in real-time. This allows businesses to prioritize chats based on which visitors are most likely to make a purchase or require assistance.

Real-time tracking of website visitors
User-friendly interface
Customizable chat settings

Kayako LiveResponse is an efficient and reliable software that can greatly benefit online businesses by providing effective customer support and boosting sales.

Overview

Kayako LiveResponse is a Commercial software in the category Web Development developed by Kayako Infotech Ltd..

The latest version of Kayako LiveResponse is currently unknown. It was initially added to our database on 10/29/2007.

Kayako LiveResponse runs on the following operating systems: Windows.

Users of Kayako LiveResponse gave it a rating of 5 out of 5 stars.

Pros

Real-time customer support: Kayako LiveResponse allows for real-time interactions with customers, enabling immediate assistance and issue resolution.
Multi-channel support: The software supports various communication channels such as live chat, email, and social media, providing a seamless experience for customers.
Customizable chat widget: The chat widget can be customized to match your branding and website design, offering a professional and integrated look.
Automation features: Kayako LiveResponse includes automation tools that help streamline support processes and improve efficiency.
Analytics and reporting: The software provides valuable insights through analytics and reporting, allowing businesses to track performance metrics and make informed decisions.

Cons

Steep learning curve: Some users may find the software complex to set up and configure initially, requiring time and effort to fully understand its features.
Cost: The pricing of Kayako LiveResponse may be seen as high for small businesses or startups with limited budgets.
Limited integrations: The software may have limited integrations with other third-party applications, which could be a drawback for businesses requiring extensive connectivity.

FAQ

What is Kayako LiveResponse?

Kayako LiveResponse is a live chat software developed by Kayako Infotech Ltd. It allows businesses to communicate with their website visitors in real time through a chat widget.

How does Kayako LiveResponse work?

Kayako LiveResponse integrates a chat widget into a website, allowing visitors to initiate live chat conversations. Agents can then respond to these chats through the LiveResponse platform, providing instant support and assistance.

What features does Kayako LiveResponse offer?

Kayako LiveResponse offers features such as real-time visitor monitoring, canned responses, file sharing, proactive chat invitations, chat routing, and detailed analytics to track chat performance.

Can Kayako LiveResponse be customized to match my brand?

Yes, Kayako LiveResponse can be customized to match your brand's look and feel. You can add your logo, customize colors, and even modify the chat widget's appearance to align with your website design.

Is Kayako LiveResponse mobile-friendly?

Yes, Kayako LiveResponse is mobile-friendly. The chat widget and agent interface are responsive, ensuring seamless user experience on various devices, including smartphones and tablets.

Can I use Kayako LiveResponse for multiple websites?

Yes, Kayako LiveResponse allows you to use the software for multiple websites. You can manage chats from different websites within a single LiveResponse account.

What integrations does Kayako LiveResponse offer?

Kayako LiveResponse integrates with popular customer relationship management (CRM) systems, helpdesk software, and other third-party tools. It offers integrations with platforms like Salesforce, Zendesk, Freshdesk, and more.

Does Kayako LiveResponse support multiple languages?

Yes, Kayako LiveResponse supports multiple languages. You can provide localized chat support to your international customers by configuring the chat widget and automated chat messages in different languages.

Is Kayako LiveResponse secure?

Yes, Kayako LiveResponse prioritizes data security. The platform uses secure HTTPS connections and provides options for restricting access through IP whitelisting and user role permissions.

Can I track chat performance with Kayako LiveResponse?

Yes, Kayako LiveResponse provides detailed analytics and reporting features. You can monitor metrics like chat volume, response times, customer satisfaction ratings, and agent performance to optimize your support operations.

Minh Ong

I'm Minh, a software engineer and author with a passion for exploring and writing about the latest in software and technology. With my experience in software development and a specialization in software updates and content creation, I bring a deep understanding of the tech landscape to my reviews and articles. My focus is on providing you with comprehensive insights into general software topics and the latest industry news.

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